Chairside Electronic Signature Capture Improves Patient Experience

The Customer

Established in 1878, Penn Dental Medicine is one of the oldest university-affiliated dental schools in the nation. A leader in dental education, research and patient care, Penn Dental Medicine offers an education that advances the field of dentistry, and provides a full range of general restorative and specialty care services in its teaching clinics.

The Situation

Penn Dental Medicine relied on a patchwork of custom-built applications to manage their operations in a paperless environment, which at times wasn't user-friendly. For example, to collect signatures electronically, it was necessary for patients to get up from the dental chair and walk to a centrally located iPad signature station. While the system was meeting their needs, it was inconvenient and time-consuming for patients, students and staff.

The Opportunity

A planned migration to axiUm dental software presented an opportunity to improve the signature collection process. The desired solution was one that would integrate seamlessly with axiUm, and allow electronic signatures to be captured chairside.

The Decision

As the process of finding an electronic signature pad solution began, Penn Dental Medicine reached out to axiUm for recommendations. Scriptel was at the top of their list. It was clear that axiUm has a great relationship with Scriptel, and was very confident recommending them.
As a result of axiUm's recommendation, two Scriptel electronic signature pad models were selected for testing: the Desktop LCD model (ST1500) and the more portable Compact LCD model (ST1550). After testing, a core team of decision makers from the clinical, financial, business, and IT areas of Penn Dental Medicine selected the ST1550.
The choice was based on several factors including:
  • axiUm's recommendation
  • Scriptel's reputation for easy installation, simple operation and reliable performance
  • Overall product aesthetics—small footprint, lightweight and easy to hand to patients sitting in the dental chair
  • Superior technology—specifically the modern native USB interface
  • Cost—approximately 30% savings vs. competitors

The Results

Icon Reliable Performance and Easy Administration Easy Installation, a user-friendly interface and reliable performance allowed the staff to focus on other aspects of their operations without worry.
Icon Improved Patient Flow Chairside signature collection has enabled Penn Dental Medicine to minimize appointment disruptions, and move patients through more efficiently.
Icon Higher Patient Satisfaction Patient satisfaction with the treatment experience has improved with more convenient and comfortable chairside signature capture.
Overall, Penn Dental Medicine has been very happy with their decision to purchase Scriptel electronic signature pads.

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