Repairs are only offered by Scriptel directly to the customer. The customer pays shipping to and from Scriptel unless the unit is covered by RapidCare.
Cosmetic damage to the unit is not covered under the warranty after 30 days from the warranty date of record. A customer can request cosmetic repair using the same procedure as a regular repair request (see below).
The customer is charged a $10 minimum fee. Packaging will be changed if needed for shipment back to the customer. RapidCare coverage is not affected.
The repair is free of charge and RapidCare coverage is not affected.
If there is a fault not covered under warranty: The customer is charged either $40 or $80 depending on the level of repair:
Repaired units are functional and get a 1-year warranty from the date that they are shipped back to the customer.