My application is having difficulty connecting to the OmniScript server on port 8080. The connection is either refused or seems to timeout. What could be wrong?
There are a number of possible causes. Some anti-virus software, firewalls, or proxies may be interfering with the connection between OmniScript and the web application. Discussion regarding this phenomena is available here: http://stackoverflow.com/questions/9017113/websockets-behind-enterprises-proxies.
One way to test if this is the case is by switching to secure WebSockets on port 8443. Since the communication is encrypted, security tools will be less able to inspect and take action to interfere with the traffic between the application and the server. If switching to secure WebSockets solves the problem, you can disable suspect services and applications until port 8080 begins to work.
This will isolate the program responsible for interfering with the communications. If you still are experiencing issues connecting to OmniScript, please contact Scriptel support to further debug the problem.