How Do I Setup a ProScript Device to Work on a Thick or Thin Client Using XenApp 7.6+ or XenDesktop 7.x?


  1. Enable USB forwarding

    • Open the “Remote Desktop Connection.” If you don’t know where it is, you can search your programs list.

    • When the Remote Desktop Connection opens, enter the name of your remote XenDesktop in the “Computer” field. Then click the “Connect” button.

    • When asked for your credentials, enter your Username and Password. Then click the “OK” button.

    • After successfully connecting to your remote XenDesktop, start “Citrix Studio.” If the User Account Control function asks if you want to allow Citrix Studio to make changes to your computer, allow it to do so.

    • After Citrix Studio loads, make sure the “Policies” link on the left side is selected then close the Welcome screen.

    • Citrix Studio should have one unused policy, named “Unfiltered”. For these instructions, you will use this policy. Select the “Unfiltered” policy on the left, then click the “Edit Policy…” button on the right.

    • To set the USB redirection, you will need to change two USB settings in the “Unfiltered” policy. Type “USB” into the search field to show only USB settings.

      1. Select the “Client USB device redirection” setting. You will then be presented with two options: Allowed and Prohibited. Click the radio button for Allowed and then click the “OK” button.

      2. Select the “Client USB device redirection rules” setting. You will want to create a rule that will only allow a Scriptel device to send messages over USB. Click the “New” button to create a new rule. Enter “Allow: VID=18FB” (making sure to have a space after the colon) and then click the “Accept” button.

      To finish editing the “Unfiltered” policy settings, click the “Next” button.

    • To finish editing the “Unfiltered” policy, click the “Finished” button. Note: You can change the name of the policy on this screen, if you want.

    • Close “Citrix Studio.”

    • Close the “Remote Desktop Connection.”

  2. Connect a Scriptel pad

    • On your Client machine, connect a Scriptel device. Your machine may search for and install a new driver. Let this process finish before moving forward.

    • After the drivers have successfully installed, wait five minutes for the networking between the two machines to recognize the new signature pad.

  3. Install ScripTouch “Sign and Save” on the Client

    • Open the “Citrix Receiver” and then start your virtual desktop.

    • After the virtual desktop launched, minimize the browser that you launched it from.

    • When the virtual desktop is starting, it will detect the presence of the new Scriptel device and show a dialog box, saying, “Citrix Receiver has detected one or devices connected to your computer. To connect the devices to your session, click here.” Click the alert box.

    • In the window that appears, check the box next to the name of the new Scriptel device and click the “Connect” button.

    • To confirm the new device is connected, pull down the Citrix toolbar and click the “Devices” button. The new device should be in this list with a checkmark next to its name.

    • Open a browser on the XenDesktop and go to

    • Download and install ScripTouch “Sign and Save.”

  4. Run “Sign and Save” and Capture a Signature

    • Open ScripTouch “Sign and Save”.

    • On the bottom of the Sign and Save window is the name of the new Scriptel pad and a green light. The green light indicates that the pad is communicating with the program.

    • You are now ready to capture signatures from the new Scriptel pad.


Sign and Save on the Citrix desktop is now able to receive data from your locally connected ProScript signature capture pad.

If you are having problems getting your ScripTouch pad to work, you can visit our Developer’s FAQ page, email us at or call us at 1-844-972-7478 (9-SCRIPT).

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