Scriptel’s Extended Support Agreement
Keeping pace with technology
Scriptel technology is being utilized all over the world in systems where the failure rate needs to be zero. As more health care agencies are going to paperless systems, more systems are depending on working as expected.
The problem is that your agency is supported by many technological pieces outside of your control and ability to manage. Wouldn’t it be nice if someone was there to help you when things stopped working?
The best in the industry
All Scriptel products come with our Standard Service agreement: standard RMA and phone/email support with additional support with an hourly rate.
In plain English, if your signature pad stops working as the result of a manufacturing defect within the warranty period, Scriptel will send you a new one overnight under our RapidCare replacement service (available only in the contiguous United States). Other testing and troubleshooting services may require additional support at an hourly rate.
Please contact us during our business hours (Monday—Friday, 8:00 am—5:00 pm ET), if you are having trouble with your Scriptel product. Our technical support staff can be reached:
Mission-critical support for mission-critical systems
Enterprise Service is our highest-tier service offering, packaging all of the features of our Premium Service, plus:
- Designated Key Engineers
Scriptel will assign a primary and backup engineer to your account. No more having to explain the intricacies of your system with every ticket.
- On-Site Support
Have a problem that can’t be addressed remotely due to complexity? Scriptel’s engineers will visit your facility to perform support on request (and travel reimbursement).
- Software Customization
Software and system upgrades can cause a ripple effect of problems. If our products conflict or become incompatible in a registered system due to upgrades, Scriptel will modify our code to work.
- Free Software
Scriptel will provide its utlity software to Enterprise Service holders, free of charge.