Citrix Ready Scriptel Products

The Citrix Ready® program makes it easy for customers to identify complementary products and solutions that can enhance Citrix environments. Customers can be confident that Scriptel signature pads have successfully passed a series of tests established by Citrix, and can be trusted to work effectively with Citrix XenApp and XenDesktop in order to deliver high-quality handwritten signatures to electronic documents, avoid error-prone and expensive print-sign-scan interactions with customers and vendors, and get that much closer to having a completely paperless operation.

The Citrix Ready program helps customers identify third-party solutions that are recommended to enhance virtualization, networking and cloud computing solutions from Citrix Systems, Inc. The Scriptel signature pads completed a rigorous verification process to ensure compatibility with Citrix XenApp and XenDesktop virtualization systems, providing confidence in joint solution compatibility.

  EasyScript ProScript
XenDesktop 7.x Yes Yes
XenApp 7.6+ Yes Yes
XenApp 7.0 – 7.5 Yes Requires installation of ScripTouch Remote
XenApp 6.5 Yes Requires installation of ScripTouch Remote

Citrix FAQs

This procedure will work on any Citrix installation with a thick client only and a ScripTouch Remote licence.

Steps

  1. Install ScripTouch "Sign and Save" on your local computer

  2. Install ScripTouch "Toolbox" on your local computer

  3. Adjust the settings for the pad in ScripTouch "Toolbox"

    • Open ScripTouch "Toolbox".

    • On the menu bar, click "Settings" and then "Online Settings" underneath it.

    • Enter your Username and Password.

    • Click the "Check Credentials" button.

    • After your credentials are verified, make sure that your "Primary Organization" is set correctly.

    • Click the "Save" button.

    • Under "Settings," confirm that "Enable Online" is checked.

    • Under "Settings," click "Check for Licenses." This will download a copy of your license file to your local machine.

    • You can confirm that the license is installed by going to "Help" and then "Check for Licenses."

  4. Install ScripTouch "Sign and Save" on the Citrix desktop

Completed!

Sign and Save on the Citrix desktop is now able to receive data from your locally connected ProScript signature capture pad.

If you are having problems getting your ScripTouch pad to work, you can visit our Developer's FAQ page, email us at support@my.scriptel.com or call us at 1-844-972-7478 (9-SCRIPT).

Steps

  1. Enable USB forwarding

    • Open the "Remote Desktop Connection." If you don't know where it is, you can search your programs list.

    • When the Remote Desktop Connection opens, enter the name of your remote XenDesktop in the "Computer" field. Then click the "Connect" button.

    • When asked for your credentials, enter your Username and Password. Then click the "OK" button.

    • After successfully connecting to your remote XenDesktop, start "Citrix Studio." If the User Account Control function asks if you want to allow Citrix Studio to make changes to your computer, allow it to do so.

    • After Citrix Studio loads, make sure the "Policies" link on the left side is selected then close the Welcome screen.

    • Citrix Studio should have one unused policy, named "Unfiltered". For these instructions, you will use this policy. Select the "Unfiltered" policy on the left, then click the "Edit Policy…" button on the right.

    • To set the USB redirection, you will need to change two USB settings in the "Unfiltered" policy. Type "USB" into the search field to show only USB settings.

      1. Select the "Client USB device redirection" setting. You will then be presented with two options: Allowed and Prohibited. Click the radio button for Allowed and then click the "OK" button.

      2. Select the "Client USB device redirection rules" setting. You will want to create a rule that will only allow a Scriptel device to send messages over USB. Click the "New" button to create a new rule. Enter "Allow: VID=18FB" (making sure to have a space after the colon) and then click the "Accept" button.

      To finish editing the "Unfiltered" policy settings, click the "Next" button.

    • To finish editing the "Unfiltered" policy, click the "Finished" button. Note: You can change the name of the policy on this screen, if you want.

    • Close "Citrix Studio."

    • Close the "Remote Desktop Connection."

  2. Connect a Scriptel pad

    • On your Client machine, connect a Scriptel device. Your machine may search for and install a new driver. Let this process finish before moving forward.

    • After the drivers have successfully installed, wait five minutes for the networking between the two machines to recognize the new signature pad.

  3. Install ScripTouch "Sign and Save" on the Client

    • Open the "Citrix Receiver" and then start your virtual desktop.

    • After the virtual desktop launched, minimize the browser that you launched it from.

    • When the virtual desktop is starting, it will detect the presence of the new Scriptel device and show a dialog box, saying, "Citrix Receiver has detected one or devices connected to your computer. To connect the devices to your session, click here." Click the alert box.

    • In the window that appears, check the box next to the name of the new Scriptel device and click the "Connect" button.

    • To confirm the new device is connected, pull down the Citrix toolbar and click the "Devices" button. The new device should be in this lst with a checkmark next to its name.

    • Open a browser on the XenDesktop and go to scriptel.com/support/downloads.

    • Download and install ScripTouch "Sign and Save."

  4. Run "Sign and Save" and Capture a Signature

    • Open ScripTouch "Sign and Save".

    • On the bottom of the Sign and Save window is the name of the new Scriptel pad and a green light. The green light indicates that the pad is communicating with the program.

    • You are now ready to capture signatures from the new Scriptel pad.

Completed!

Sign and Save on the Citrix desktop is now able to receive data from your locally connected ProScript signature capture pad.

If you are having problems getting your ScripTouch pad to work, you can visit our Developer's FAQ page, email us at support@my.scriptel.com or call us at 1-844-972-7478 (9-SCRIPT).

Steps

  1. Install ScripTouch "Sign and Save" on the remote Citrix desktop

    • Open the Citrix desktop remotely. This could take some time, so be patient.

    • Open a browser on the Citrix desktop and go to scriptel.com/support/downloads.

    • Download and install ScripTouch "Sign and Save."

  2. Install ScripTouch "Toolbox" on your local computer

  3. Run ScripTouch "Sign and Save" on the remote Citrix desktop

    • Open the Citrix desktop window.

    • Open the ScripTouch "Sign and Save" software by double-clicking on its icon on the Citrix desktop.

    • At this point, ScripTouch "Sign and Save" on the server is ready to receive input from your local EasyScript pad.

      However, some adjustments may be necessary (depending on your connection speed) for the pad to work properly.

  4. Make adjustments to the pad

    • Open the local copy of ScripTouch "Toolbox." This will allow you to adjust how the local pad works.

    • Click the "Output" tab of the Toolbox window.

    • The pad may be sending data faster than your connection can transfer it. To fix this, adjust the speed of the output (labelled as Packets per second) to a value between 70 and 100.

    • Another method for improving performance over a slower connection is to turn on the "Compress output" and "Stream output" options.

      Note: These options may not work with older versions of the Scriptel software.

Completed!

Sign and Save on the Citrix desktop is now able to receive data from your locally connected EasyScript signature capture pad.

If you are having problems getting your ScripTouch pad to work, you can visit our Developer's FAQ page, email us at support@my.scriptel.com or call us at 1-844-972-7478 (9-SCRIPT).

XenApp 6.x (6.0 and 6.5), and Xen App 7.5 are the only Citrix products that we recommend the installation of ScripTouch Remote, because these XenApp versions do not natively support USB Forwarding. Fortunately, Scriptel has a reliable and effective solution in the form of ScripTouch Remote.

Citrix Ready